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Global Privacy Policy of Sekar Nusa Villas

Last updated : November 17th, 2010
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At Sekar Nusa Villas, we strive to deliver outstanding products, services, and experiences around the world. We value your business and, more importantly, your loyalty. We recognize that privacy is an important issue. We have developed this Global Privacy Policy (this "Policy") to explain our practices regarding the personal information we collect when you visit this site. Some jurisdictions also require notice concerning other means of collecting personal information; for those jurisdictions, this Policy also explains our practices regarding personal information obtained from sources other than our websites, such as written or verbal communications or information collected when you visit one of our properties.
Please read this Policy carefully before submitting personal information about you to us. Also, please note that this Policy does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as airlines, car rental companies and other service providers, companies that organize or offer packaged travel arrangements, marketing partners, or customers.
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Personal Information We Collect

At every touch point or guest interaction, we may collect personal information. In addition to any other information you may choose to provide to us, this personal information may include: your name and contact information; date of birth; preferred communication methods; business name, title and business address; credit card details, including the three-digit code that appears on the back of your credit card; member number, frequent flyer or travel partner program affiliation; date of arrival and departure; room and vacation preferences; travel history; and details on hotel, airline and rental car packages you book. We may also record details on joint travellers, including their names and frequent flyer numbers, and the age of the driver of the rental car.
In addition we collect other personal information when you interact with Sekar Nusa Villas in various ways such as:
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When you register for a Fast Reservations Account, we also ask you to select a username and password.
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If you choose to create an online profile for meeting and event planning (e.g., weddings), we record meeting and event specifications, the date of the event, number of guests, details of the guest rooms, and, for corporate events, information on your organization (name, annual budget, number of sponsored events per year).
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When you enroll in our SNV program online, we will also ask you to indicate whether you are over 18 years old, and record a SNV number and password. Also, when you book a Rewards Reservation or purchase SNV Points online, we may ask for additional specific account information such as corporate account number, group or convention code, travel agent number or AAA number.
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From time to time, this site may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for the recipient's name and email address, along with the text of any message you choose to include. By using this feature, you warrant that you are entitled to use and provide us with the recipient's name and email address for this purpose.
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Use of Personal Information Collected About You

We use your personal information to provide the services you request from Sekar Nusa such as to facilitate: reservations; the purchase of a vacation package or timeshare; purchases from the Sekar Nusa To Home™; the booking of airfares and rental cars; membership in the SNV program; and other transactions. We also use the personal information to provide you with information about meeting and event planning and access to specific account information for administrative purposes. In addition, we may use the information to: improve Sekar Nusa Villas services; provide you with the expected level of hospitality; and ensure the site is of interest to you. We also use details to send you newsletters, promotions and featured specials, and to conduct online surveys, sweepstakes, prize draws, and other contests via email, telephone or postal mail. If you apply for employment with Sekar Nusa, we use the personal information you supply to process your job application.
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How We Share Personal Information

As a global company, we endeavor to provide you with the same level of service that you have come to expect at Sekar Nusa whether you are in. To provide this service, we may share your personal information with other members of the Sekar Nusa Worldwide Portfolio of Brands, franchisees, managed hotels or service providers that may be located in countries outside of your own. Although the data protection laws of these various countries may not be as comprehensive as those in your own country, Sekar Nusa will take appropriate steps to ensure that your personal information is handled as described in this Policy.
  • Sekar Nusa Worldwide Portfolio of Brands: We may share personal information within the Sekar Nusa Worldwide Portfolio of Brands that may jointly use the personal information for the purposes described above. Sekar Nusa Hotels Corporation is the party responsible for the management of the jointly used personal information.
  • Franchised Hotels, Managed Hotels, Timeshare and Fractional Resorts: We may share personal information with franchised hotels, hotels that we manage but do not own, timeshare or fractional resorts in order to provide you with services.
  • Electronic Billing Program: If you participate in the "eFolio program", billing information will be shared with the credit card provider and if you use a corporate credit card, possibly, your employer.
  • Group Events or Meetings: If you visit Sekar Nusa as part of a group event or meeting, information collected for meeting and event planning may be shared with the organizers of those meetings and events, and, where appropriate, guests who organize or participate in the meeting or event.
  • Business Partners: From time to time we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some sweepstakes, prize draws, competitions or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by other companies. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor.
  • Onsite Services: We may share personal information with providers of onsite services that provide services such as spa treatments, golf or dining experiences at a restaurant.
  • Service Providers: We rely on service providers to provide certain products and services, such as credit card billing, reservations services, and administering the SNV, Vacations Club and Club programs, providing services in connection with our websites, including airline and rental car packages, communicating news and delivering promotional and transactional materials via email and direct mail, processing credit card transactions, data hygiene and enhancement services and administering sweepstakes, prize draws, competitions and customer surveys for which it is necessary to provide personal information. Sekar Nusa will disclose personal information to service providers as appropriate.
  • Business Transactions: As we develop our business, we might sell, buy, restructure or reorganize businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, Sekar Nusa may, in its sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.
  • Other: In addition Sekar Nusa may disclose personal information, with or without prior notice to you, in order to: (i) comply with applicable laws; (ii) respond to governmental inquiries or requests from public authorities; (iii) comply with valid legal process; (iv) protect the rights, privacy, safety or property of Sekar Nusa, site visitors, guests, employees or the public; (v) permit us to pursue available remedies or limit the damages that we may sustain; (vi) enforce our Site Usage Agreement; and (vii) respond to an emergency.

Sensitive Information

The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you exclusively to serve you better and meet your particular needs.
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Personal Information From Children

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Non-Personal Information

When you visit and interact with this site, Sekar Nusa and third parties with whom Sekar Nusa has contracted to provide services to Sekar Nusa, may collect non-personal information (for example, a catalog of the site pages you visit).

As with many other sites, our site may use "cookies" or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and/or to analyze your visiting patterns. Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our site. If you want to remove cookies at any time from your computer, you can delete them using your browser (consult your browser's "help" menu to learn how to delete cookies).

We also may collect data by using "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "pixel tags") that allow us to know when you visit our site. Through pixel tags, we obtain non-personal information or aggregate information (i.e., the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you came from) which can be used to enhance your online experience and understand traffic patterns.

In addition, we may use third party advertisers to serve advertisements on the Sites. Please note that these third party advertisers also may use cookies, pixel tags and other technologies to, among other things, enable such third party advertisers to record which ads your browser has seen and which site pages you may have been viewing when the ads were delivered. Sekar Nusa does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

Because non-personal information does not personally identify you, we may use or disclose such information for any purpose. In some instances, we may combine non-personal information with personal information (such as embedding e-mail addresses in cookies). If we do combine any non-personal information with personal information, the combined information will be treated by us as personal information in accordance with this Policy.

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Links to Third-Party Websites

Our site may contain links to third parties' websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information on third party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.
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Protecting Personal Information

Sekar Nusa will take appropriate measures to: (i) protect personal information collected against unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date, consistent with applicable law. We also seek to require our affiliates and service providers to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use technology to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

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Retaining Personal Information

We retain personal information about you for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.
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Other Information

  • If you submit an online "pre-application" for timeshare or if you submit a reservation request online, we may be required to ask you to provide your annual income range. If you create an online account for members of Sekar Nusa Grand Vacations Club and/or The Sekar Nusa Club, we may also ask you to provide your member number, the last four digits of your phone number, and a self-selected password.
  • If you are interested in obtaining more information about franchisee opportunities, we may also collect information about your specific interests, such as brand, type of ownership and information about your property type such as current ownership, size of parcel, location of parcel, number of rooms, height limitation and time frame for planning or acquisition.
  • If you choose to apply online for employment with Sekar Nusa, you will also have the opportunity to send your resume in electronic form, information on education and employment history, desired salary scale, working permits, and any other information you feel is relevant to your application. If you apply for employment online, any information about you which is obtained by us during the application process may be retained by us for purposes of considering your application for employment, as well as for more general management and research purposes. Please see our Online Recruiting Policy for further detail.
  • If your U.S. company is a Women's/Minority Business Enterprise interested in participating in Sekar Nusa Villas Supplier Diversity Program, you may complete the Supplier Diversity Profile Application Form online. If you choose to apply, you will be asked to provide information about your company and its principals, including the principal's name, address, email address, ethnicity, contact person's name and email address, company's tax identification number and legal structure, and evidence of Women's/Minority Business Enterprise certification.

Policy Modifications

We may modify this Policy from time to time. When we make material changes to this policy we will post the revised policy on the homepage of our site. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the site. Use of the site following such changes constitutes your acceptance of the revised Policy then in effect.
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Questions

If you have any questions about this Policy or how Sekar Nusa processes your personal information, please contact us by email to info@snvbali.com or by postal mail to Sekar Nusa Customer Privacy Department.
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